Applicable products
1. Thermal Label Printer

Warranty time
12 Months (Effective from the day the order is paid)

Unsuitable Product
1. Refurbished Product
2. Shipping Labels
3. Shipping Scale
4. Sticker Labels
5. Label Holder
6. Products Not For Sale

Without warranty service --- During the warranty period, if the product is damaged due to the following reasons, the warranty will not be provided. If the customer wants to repair the product, he needs to pay the corresponding repair cost and shipping cost of the product.
1. Incidental or consequential damages, or pre-existing conditions;
2. Damage from accident, abuse, misuse, introduction from foreign countries Objects entering the product, liquid incidents, exposure to unusual heat or cold, electrical surges, changing serial numbers, unauthorized product repairs, modifications or alterations, non-compliance with the manufacturer, third-party actions, fire, collision, vandalism, theft, or For example, factors or acts of war, acts of God, misuse of any power source;
3. Cosmetic damage to the product enclosure or frame or any non-operational parts (including trim parts and doors);
4. Preventive Maintenance;
5. Damage not reported prior to the expiration of this Service Plan;
6. the cost of installing, removing, or reinstalling the Product;

  1. Return:

No returns or exchanges unless the products are damaged during production or transportation. But please do contact after-sale service team if you have any problems with your order.

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